Airplanes are one of the modes of transport used by people to get to a certain destination. A number of different aspects need to be considered in the field of aviation, which requires a lot of attention. One of the most critical issues is the aviation safety. For the travelers to fly safely to their destinations, there must be a complex worldwide network of aviation companies, guided by unified regulatory agencies. This system has to operate flawlessly in order to deliver qualitative and timely service to all parts of the world. In the last few years, the development of comprehensive international standards by the International Aerospace Quality Group has been taking place. These standards are complemented by a special assessment system, as well as a certificate program to improve confidence at all global supply chains. This paper mainly focuses on Standard Aero, discussing the company foundation, services provided, and the challenges that it faced during its history.
Standard Aero was founded in 1911. After its establishment, it has become one of the largest independent aerospace industries in the world. The company mostly specializes in engine and airframe maintenance, engine component repair and overhaul (MRO) provision. All these activities are very important in the field of aviation for maintaining the smooth running of all processes without delay and failures that may cause some inconveniences to the users of the affected facilities (Vianna, 2009). Other services offered by the company include comprehensive engineering services, paint applications, and in some instances interior completions. These utilities are provided with the help of the Standard Aero network of specialized facilities together with mobile service teams. All these services target diverse customers from different fields such as business, general aviation, airlines, energetics, as well as VIP completion markets. Providing all the abovementioned services to consumers worldwide, the industry celebrated the 100th anniversary of maintaining the industry leadership position in 2011.
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Due to the numerous services available in the industry, the company has become one of the most successful businesses in the sphere. This position is characterized by the outgrowth of the merging of businesses associated with complementary specialties, which have in return exponentially increased the company capabilities and generated unprecedented customer value and commitment. Working in collaboration with other partners helps to bring in different ideas and gain a better understanding of customers’ needs and expectations from the company. For instance, due to its high-quality services, Veritas Capital, which is a prominent private equity firm with its headquarters in New York, become Standard Aero’s partner and later merged with the company. This firm has made a considerable contribution to the industry, since Standard Aero provides products and services to both the government and commercial customers, operating in such important sectors such as aerospace and defense, technology, national security, communications, and energy. Thus, the business secured its opportunity of working together with the private firms (“StandardAero signs long-term APU”, 2015).
In 2015, Standard Aero has also signed a contract expected to last for six years with Mandarin Airlines with the aim of providing customized maintenance, repair and overhaul services. This project was designed specifically for APS2300 auxiliary power points (APUs) on the fleet of the regional aircraft known as Embraer ERJ190. It marks the first APU program of Standard Aero in the Republic of China, and will run until the partners’ anticipation of the fleet retirement (“Standard Aero and Kelly Aviation Centre”, 2006). Such new contracts prove the expansion of the business worldwide in an attempt to provide efficient services to both international and domestic users of the airlines. According to the heads of the business, the agreement is an important step that will allow the company to meet its goal of serving Asia Pacific with the help of the Taiwan-based airlines. The industry looks forward to being a trusted partner for the airlines, as it serves its customers.
Standard Aero was marked as the first independent service provider on APUs. In addition, it has the ability to provide additional benefits, including full access to the original equipment manufacturer (OEM) technical support, provision of all the necessary documentation, full warranty processing and access to the rental bank assets. Moreover, the company has an access to component repair and coordinated repair development with authorization from OEM (“Standard Aero signs long-term APU”, 2015).
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The company provides its services to more than 80 nations globally. This is possible due to the team consisting of more than 3500 professionals who work in dozens of major facilities located in North America, Europe, and Australia. There are also offices in 13 various locations, strategically positioned as regional service and support centers. The work of the centers runs smoothly due to the established mission, vision and values of Standard Aero that guide the employees (“Standard Aero and Kelly Aviation Centre”, 2006). The mission is to be the best business to work for, which motivates the company employees to be the most trusted service partners, promoting good relationships with partners and making custom solutions a standard element, just like an assurance to the customers of good services from the business. The company’s vision is raising the standards of the industry constantly, while staying accountable to deliver qualitative services worldwide. Another important determinant of Standard Aero success is consideration of the needs of every system element, including customers, shareholders and employees in decision-making. All these factors contribute to the organization, coordination, and planning of all (MRO) activities by Standard Aero.
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However, aside from the enthusiastic programme of the industry, Standard Aero is operating in a field that involves causing negative effects on the environment, such as pollution. This presents a great challenge for the company values, but the business takes the initiative of protecting the environment. It takes all possible measures to ensure that their legacy integrates environmental protection throughout the production cycle and business activities. Due to these reasons, Standard Aero pays a great attention to management systems in order to promote quality excellence, occupational health and flight safety, the aspects that determine the business supremacy.